Terms of Service

1. Who these Terms apply to

These Terms apply to business and professional clients, including casinos, sportsbooks, iGaming affiliates and iGaming agencies. My website ordering service is not intended for consumers purchasing wholly outside their trade, business or profession.

By placing an order, you confirm that you are acting for business or professional purposes and that you have authority to act for the business you identify during checkout.

2. About my services

I provide English-to-Spanish translation and localisation, proofreading and SEO content writing, primarily for businesses in the iGaming industry.

The services, deliverables, price and delivery arrangements for each project will be shown during the ordering process or agreed in writing.

Unless expressly included in the Project Confirmation, my services do not include website development, uploading or publishing content, graphic design, document layout, certified translation, legal advice or regulatory approval.

My work is produced and reviewed by a human professional. I may use standard professional software to manage terminology, spelling, formatting and quality checks. I will not upload confidential client materials to publicly available generative AI tools without your permission.

3. Website orders and project confirmation

The website allows you to select a service, word count and number of pieces and to view the corresponding price before proceeding to payment.

Before submitting an order, you are responsible for reviewing your selections and correcting any errors. The total amount payable, currency and any applicable taxes will be displayed before payment is completed.

By submitting payment through Stripe and accepting these Terms at checkout, you:

• Confirm that you are purchasing the services for business or professional purposes.
• Confirm that you are authorised to place the order on behalf of the business identified during checkout.
• Accept these Terms of Service.
• Submit an order for the service and quantity selected.

Stripe’s payment confirmation acknowledges receipt of your payment but does not by itself confirm that I have accepted the project.

I will review the order, my availability and any materials or instructions you provide. If I can accept the project, I will send you a written Project Confirmation, normally within one business day.

The Project Confirmation will set out the relevant project details, including the service, quantity, target market, deliverables, price, currency, applicable taxes, delivery arrangements and included revisions. The Project Confirmation, these Terms and any written brief accepted by both parties will together form the agreement for the project.

If I need to change any material part of the order, such as the price, scope or delivery date, I will ask for your written agreement before starting work.

If I cannot accept the order, or if we cannot agree on the necessary changes, I will cancel the order and refund the payment attributable to services not provided.

A separate handwritten or electronic signature is not required unless we agree to use an additional project agreement. Any separately negotiated agreement signed or accepted by both parties will take precedence over these Terms where it expressly states that it does so.

4. Your responsibilities

Please provide the materials and instructions needed to complete your project, including the source files, target audience, intended market, preferred terminology, style guide and relevant references.

You are responsible for ensuring that:

• You have permission to use the materials you supply and to authorise their translation, editing or adaptation.
• Your instructions, business information and billing details are accurate and complete.
• Any access credentials or permissions you provide are authorised.
• You answer reasonable questions and provide feedback within the agreed timeframe.
• The operator, offer, licence, eligibility conditions, warnings and other factual or regulatory information supplied for iGaming content are current and accurate.

You remain responsible for obtaining any legal or regulatory review required before publication in the intended market.

If materials are missing, unclear or changed after work begins, I may need to revise the deadline or price. I will discuss any changes with you before carrying out additional paid work.

5. Fees, VAT and payment

The price, currency, payment method and any required advance payment will be displayed during checkout or stated in the Project Confirmation.

Website prices exclude VAT unless expressly stated otherwise. VAT will be added where legally required. The final price, currency and applicable taxes will be confirmed before the project begins.

Payments made through the website are processed by Stripe. A payment collected before I issue the Project Confirmation will be treated as an advance payment pending my acceptance of the order. If I do not accept the order, I will return the relevant payment to the original payment method.

Please provide accurate billing information, including your legal or business name, billing address and tax identification details where applicable. I will issue the applicable invoice using that information. A Stripe payment receipt does not replace the invoice issued for the service.

Additional work requires your written approval and may be charged separately. Changes to my published rates do not affect projects that have already been confirmed.

If a payment becomes overdue, I may pause ongoing work after notifying you and giving you a reasonable opportunity to resolve the issue. Any resulting change to the delivery schedule will be communicated in writing.

6. Delivery

I will deliver the work in the format and through the channel stated in the Project Confirmation or otherwise agreed in writing.

The delivery period will begin once I have confirmed the project in writing and received the cleared payment, complete source materials and all instructions reasonably needed to carry out the work.

If I become aware of a delay, I will notify you promptly and discuss a revised delivery date. If a deadline is essential, please make this clear before the project is confirmed.

If I cannot complete the agreed work, I will refund payments attributable to services I have not provided.

7. Revisions and corrections

Please review the delivered work and send clear, consolidated feedback, with examples where possible.

Unless the Project Confirmation states otherwise, the price includes one consolidated revision request submitted within 14 calendar days of delivery.

I will correct objective errors attributable to my work and departures from the agreed brief without an additional charge.

A revision does not include new source text, a change to the approved brief, a different target market or tone, additional deliverables, extensive rewriting, new factual research or preferences introduced after delivery. These changes may require a separate quote.

A proofreading assignment covers the level of review agreed for that project. Translation checking against a source text, extensive rewriting or specialist fact-checking is included only where expressly agreed.

8. Cancellation and refunds

You may request cancellation by notifying me in writing.

If the project has not been confirmed, or if I cannot accept your order, I will refund the relevant payment in full.

After the project has been confirmed, you must pay for work already completed and any unavoidable costs you expressly approved, up to the agreed project price. I will refund any remaining balance.

If you believe the delivered work does not meet the agreed brief, please contact me promptly so that I can investigate and, where appropriate, correct the issue. Any price reduction or refund will reflect the work affected and the circumstances of the project.

9. Rights to the delivered work

You retain your rights in the materials you supply.

Once I receive full payment, I grant you a worldwide, exclusive licence, for the duration of the applicable copyright, to reproduce, publish, distribute, communicate to the public and adapt the final commissioned text for the purposes and channels identified in the Project Confirmation.

For agency or white-label assignments, this includes permission to transfer or sublicense those usage rights to the end client identified or described in the brief. No contractual credit is required, subject to any mandatory moral rights.

The licence applies only to rights I hold. It does not transfer rights in third-party materials, source materials supplied by you, unused drafts, pre-existing templates, terminology resources or working methods. Any broader rights or different arrangements must be agreed in writing.

I will not publish your commissioned work, identify you as a client or display your logo in my portfolio without your permission.

10. Confidentiality

I will treat non-public project materials, business information and communications as confidential, whether or not they are marked confidential.

I will use that information only to assess, complete and administer your project, and will limit disclosure to what is necessary for those purposes or legally required.

This obligation does not cover information that is publicly available through no breach of confidentiality, already lawfully known to me, independently developed or lawfully received from another source.

If disclosure is legally required, I will limit it to what is necessary and, where legally permitted, notify you. Any separate confidentiality agreement we sign will also apply.

11. Personal data and payment processing

My Privacy Policy explains how I handle personal data relating to website visitors, enquiries, clients and projects.

Payments made through the website are processed by Stripe. Stripe receives and processes the payment, contact, business, billing and tax information needed to complete the transaction under its own privacy terms and applicable data protection obligations.

Please do not enter confidential project materials or unnecessary personal data in Stripe’s custom checkout fields. Project briefs, source documents and other confidential materials should be provided through the communication channel agreed after the order.

If a project requires me to process personal data on your behalf as a processor, we will put an appropriate data processing agreement in place before that processing begins.

12. SEO results and regulatory review

I will carry out the agreed services with reasonable care and skill. However, I cannot guarantee search engine rankings, traffic, conversions, revenue or any other commercial result.

SEO outcomes depend on factors outside my control, including search engine changes, competition, website performance and how the content is implemented.

My work is a language and content service. It does not constitute legal advice or certification that a gambling offer, website or advertisement complies with applicable rules.

You are responsible for obtaining any necessary legal or regulatory review before publication and for confirming that offers, claims, licences and required disclosures are accurate for the intended market. This does not remove my responsibility to follow the agreed brief and perform the services with reasonable care and skill.

13. Liability

Each party is responsible for its own breaches of the agreement in accordance with applicable law.

I am not responsible for problems caused by inaccurate or incomplete client materials, unauthorised changes to my work, publication without the necessary legal or regulatory review, or use outside the agreed scope. This does not exclude responsibility for errors attributable to my own work.

To the extent permitted by law, I will not be liable for indirect or consequential losses, loss of profit, loss of revenue, loss of business, loss of opportunity or loss of anticipated savings.

To the extent permitted by law, my total liability arising from a project will not exceed the fees paid or payable for that project.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, breach of confidentiality or any liability that cannot lawfully be excluded or limited.

14. Events outside my control

I will not be responsible for a delay or failure caused by events reasonably outside my control, such as serious illness, power or internet outages, failures of third-party platforms, cyber incidents, natural disasters or government action.

I will notify you as soon as reasonably possible, take reasonable steps to reduce the effect of the event and discuss a revised delivery date or other appropriate solution.

15. Suspending or ending a project

Either party may end a project if the other materially breaches the agreement and does not remedy the breach within a reasonable period after receiving written notice.

I may suspend or stop work if payment is overdue, required information is not provided, communication makes completion impracticable or continuing the work would be unlawful. I will explain the reason where legally permitted and give you a reasonable opportunity to resolve a remediable issue.

If a project ends, I will provide an account of completed work, outstanding fees and any refund due. Rights relating to paid deliverables, confidentiality and any provisions intended to continue will remain in effect.

16. Website use and external links

You must not use this website to distribute malicious software, gain unauthorised access, scrape protected or confidential material, or interfere with its operation.

Website content and portfolio samples may belong to me or their respective owners. Displaying them does not grant permission to reproduce or commercially reuse them except where the law permits.

External websites operate under their own terms and privacy policies. Temporary website unavailability does not cancel a confirmed project or remove either party’s obligations under it.

17. Governing law and disputes

These Terms and the services provided under them are governed by Spanish law.

If you have a complaint, please contact me at laura@spanishigamingstudio.com so that I can investigate and seek a resolution.

Any unresolved dispute will be submitted to the courts competent under applicable law. Where legally permitted in a business-to-business agreement, the parties agree to submit disputes to the courts of the place where I am established.

If any provision is held unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Changes to these Terms

I may update these Terms for future orders and projects. The current version and its update date will appear on this page.

The version accepted when an order is placed will continue to govern that project unless we expressly agree otherwise in writing or a change is required by law.

19. Contact

For questions about these Terms or a project, contact: